We collect personal information to better serve your needs. Your health depends on age, gender, and other conditions that are private and personal. We need to know this information to make a better assessment of your results. We use the same information that is used by the health industry under HIPAA/HITECH laws, e.g., personal information including name, your age, gender, health symptoms, etc. We also collect your identifiable information such as address, phone number, email, etc. to communicate with you in a timely fashion. All this information is collected through the forms we supply to you or through communication between us.
WE DO NOT SELL YOUR INFORMATION. WE DO NOT SHARE IT WITH ANY THIRD PARTY UNLESS REQUIRED BY REGULATION OR TO PERFORM THE SERVICES YOU REQUESTED.
We may share part of this information with third parties whenever needed to improve our services. We do not sell, or monetarily benefit in any form with the collected information. It is only used to achieve the goal of providing the best possible service to you. However, the privacy policies of these third parties may differ from ours, and we do not have any control on how third parties use this information.
We may disclose your information to authorities as required by the state or federal laws. We may disclose your information to third parties to protect our business or our customers.
We only serve those at or above 18 years of age. A parent, guardian, or caregiver can order the tests but needs to have the legal authority to sign for them. Anyone not meeting this requirement shall not use our services.
We can ship overseas (including Canada, Mexica, Europe, Asia and South America). We maybe able to pay for shipping but you will need to pay for return shipping of the samples back to the labs.
We reserve the right to change or update our policies as necessary and to provide these services to the best of our abilities.