Q: Can I purchase the test across US?
A: Except New York and New Jersey our tests are available in all 46 states. State regulations in NY, NJ do not allow us to ship the tests to their residents.
Q: What does the kit contain and how do I use it?
A: The kit contains urine collection strip, instructions on how to collect the samples, and a form requesting basic information including date and time of collection. The directions are straight forward and easy to follow.
Q: How long does it take to receive the results?
A: You will receive the kit within 3-5 business days with a prepaid return envelope. After you ship the sample and it is received by our lab, you get the results within 5-7 business days.
Q: What do I expect from the report?
A: The report with your test results will be easy to understand and will have all the necessary details. It will mark your levels on a healthy range and will specify what are the expected low and high ranges. It will briefly discuss what your numbers mean and next steps you should take to maintain healthy levels.
Q: Can I use my insurance to pay for the test?
A: You can use HSA (or FSA/MSA/HRA) accounts to pay for the tests since these are prescription tests (for further confirmation, please check the IRS publication#969). However, please ensure you are not going outside your specified max and min deductible limits. We do not have the capability to process the insurance claim. Since insurance plans vary for individuals we can not guarantee your HSA payment will always be processed by your plan. We suggest talking to your insurance provider if you have any questions.
Q: How reliable are my tests and how do I ensure my results are accurate?
A: Measuring organic pollutants levels in urine is a well researched and thoroughly documented procedure.
The variations in results are mainly from two sources: the way samples are collected and the variation from lab-to-lab.
To minimize the first variation, we provide detailed instructions on how to collect the sample.
To minimize the variation from labs, we have partnered with CLIA-certified labs that are regulated by the states, as well as Centers for Medicare and Medicaid Services (CMS). Majority of the tests from these labs are FDA approved to ensure they meet the proper regulatory requirements. Additionally, the College of American Pathologists (CAP) requires inter-laboratory tests to ensure the ranges established by each lab do not drift or are not out of acceptable ranges. This is done by regularly testing reference samples between different labs.
Finally, the labs test thousands of samples for different age groups and health conditions, and have well established reference data to compare your results against this large pool.
Q: Can you recommend what therapy should I take for cortisol levels high or low?
A: Unfortunately, no. As a lab test provider we can only test and report out data from your sample. We are not authorized to provide any medical recommendations. But we strongly encourage you to discuss the results with your doctor for next steps.
